We would also like to remind you of the types of enquiries that should be directed to our other points of contact: Enquiries Process If you are unable to log into the portal it is advisable to use ‘Forgotten Username’ before attempting to use ‘Forgotten Password’. This is a self-service function that will need to be done on the portal. Please also note that the Helpdesk is also unable to view or reset PINs, Passwords or Usernames. Security Appraisal Forms (SAFs) should be submitted via the sponsor portal if possible, please refer to the guidance here. Please note that a Change of Personal Circumstances ( CPC) should now be submitted via the NSVS portal and not to the Helpdesk unless your organisation has alternative arrangements as set out in this guidance. If you are calling in response to receiving a Reminder Email requesting urgent action - please fully check your Spam / Junk folders for the original request, before contacting the UKSV Helpdesk. Without the above information the UKSV Helpdesk is unable to respond to emails received and this will delay responses to your queries. Your full legal name and Date Of Birth on all correspondenceįailure to pass the security questions will result in your request being refused.If you are a Vetting Applicant please provide us with: Other government department sponsors should contact their DSO. If you are MOD, a list of authorising bodies can be found on the Defence Net / UKSV Team site / Departmental Security Authorities link. If you have not registered for an account please contact your authorising body or Departmental Security Officer: Once your identity has been confirmed we will inform you of your Sponsor ID. You will be asked a number of questions to establish your identity. If you have forgotten your Sponsor ID or if you have registered for an account but not received your Sponsor ID yet, please contact the UKSV Helpdesk. ![]() This is needed every time you need to contact us.ĪSI / VSI information can only be discussed with registered Sponsors who have NSVS Sponsor accounts. If you are a Sponsor, please provide us with: To help us do this, when contacting the UKSV Helpdesk please make sure you are prepared with all the necessary information: Sponsor The UKSV Helpdesk would like to help you with your query as quickly as possible. ![]() Those enquiry types which were previously sent to the should still be submitted to Help us to help you Please use the Helpdesk address for all email enquiries from Monday December 12 – including The new Helpdesk contact address for all vetting enquiries is telephone contact details for the Helpdesk will be shared on this page ahead of the launch of this service in early 2023. ![]() The UKSV Helpdesk is initially providing an email-only service and Helpdesk phone lines will launch in early 2023. As of December 12 2022, all vetting applicant and sponsor queries should now be directed to the UKSV Helpdesk.Įnquiry Centre phone lines were closed on Decemand the email service closed on December 12 2022. Please be aware that the Enquiry Centre service previously provided by MOD has been replaced by a new in-house UKSV Helpdesk. International personnel security clearance Contacting the UKSV Helpdesk Referees, Hiring Managers, Contractors and Consultants UKSV National Security Vetting Solution: Guidance for sponsors UKSV National Security Vetting Solution: Guidance for applicants ![]() Answers to most queries can be found within these pages. Before contacting the UKSV Helpdesk, please read the information contained in the links below.
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